Hughes Net Services Reviews

Hughes Net Services has an overall rating of 2.7 based on 58 reviews. Customer feedback on Hughes Net Services is mixed: Hughes Net Services reviewers highlight positive aspects like reliable internet connection, good customer service, easy installation, which strongly appeal to rural residents and users needing satellite internet access. However, Hughes Net Services is often criticized for its high monthly costs, data caps, slower speeds during peak times and inconsistent performance.

2.7/5.0

58 reviews

5 Stars

17

4 Stars

10

3 Stars

1

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1 Star

30

All Hughes Net Services Reviews (58)
Sue.Carr
August 02, 2023
"Living in the countryside means fewer options for services"
Being a local in a rural setting, my choices for internet are pretty restricted. HughesNet turns out to be the best fit for my needs. I do wish it could provide quicker speeds and be a tad cheaper, but I still feel grateful for HughesNet because I really enjoy life in the country.
JesseKim
August 02, 2023
"I reached out to set up a service appointment and was really impressed by the quick and friendly support I received. The person I spoke with was super helpful and made everything so easy. They found a good time for me and gave me all the info I needed. All in all, I had a fantastic experience with their scheduling service."
I called to arrange a service and got everything sorted. But on the day it was supposed to happen, they didn’t show. I called them right away and learned that my service wasn’t actually booked, even though they had already taken money from my card. I tried contacting the support number several times, but they couldn’t find my account, even after charging me. Each time I got transferred, I had to repeat my story to a different person. This company is just awful!
RicardoWilson
August 02, 2023
"I called to schedule a service appointment and was pleasantly surprised by the prompt and friendly customer service. The representative on the phone was very helpful and accommodating, making the whole process effortless. They were able to find a convenient time slot for me and provided all the necessary information I needed. Overall, I had a great experience with their scheduling service."
I made a call to schedule a service and had everything arranged. However, on the scheduled date, they didn't show up. I immediately called them and found out that my service had never been scheduled, yet they had already charged my card. I reached out to the provided assistance number multiple times, but they couldn't locate my account despite charging my card. Every time I was transferred, I had to explain my situation again to someone new. This company is absolutely terrible!
JonathanStone
August 02, 2023
"As a native speaker living in a rural area, I have limited access to various amenities and services."
As a resident of a rural area, my internet options are quite limited. HughesNet happens to be the most suitable choice for me. Although I do wish it offered faster speeds and was a bit more affordable, I am still satisfied and appreciative of HughesNet due to my fondness for country living.
bigladybug248
August 01, 2023
"No major issues on my end."
Other than some weather-related hiccups, I've only reached out to customer support a couple of times in the past year. The last time was a bit of a surprise since I suddenly lost my internet connection. They sorted it out pretty quickly, taking about 20 minutes. My only real gripe is that I don’t get an email when the monthly bill comes in. I’ve asked for this feature, but sadly, I still haven’t seen any billing statements in my inbox.
AlfredStewart
August 01, 2023
"Tech Joe was simply amazing."
Tech Joe was simply amazing. I had been struggling with a troublesome modem problem that had been bothering me since 2019. But Joe's level of professionalism was really impressive. He carefully checked every detail of the issue and made sure everything was functioning perfectly before he headed out. Thanks to his know-how, I'm now up and running without a hitch.
Ruben.Hansen
August 01, 2023
"Tech Joe was absolutely fantastic."
Tech Joe was absolutely fantastic. I had been dealing with a pesky modem issue that had been plaguing me since 2019. However, Joe's professionalism was truly commendable. He meticulously examined every aspect of the problem and ensured that everything was in perfect working order before he left. Thanks to his expertise, I am now up and running smoothly.
Owen.King
August 01, 2023
"The most terrible experience I've ever faced!"
The most terrible experience I've ever faced! I really recommend steering clear of this service if you value your cash. I ran into several problems that none of the overseas reps could help me with. They lacked empathy and were totally untruthful. On top of that, my house got messed up during the installation, and it hasn't been fixed yet. I can't emphasize enough how awful this service is. Seriously, take my word for it and don't use it at any cost.
heavygorilla411
August 01, 2023
"This was the absolute worst experience I have ever had!"
This was the absolute worst experience I have ever had! I strongly advise against wasting your money on this service. I encountered multiple issues that none of the foreign representatives could assist me with. They showed no compassion and were completely dishonest. Furthermore, my home was damaged during the installation process and it still hasn't been repaired. I cannot stress enough how sorry this service is. Please trust me and avoid using it at all costs.
angryzebra792
August 01, 2023
"I didn't encounter any significant problems."
Apart from weather-related problems, I have only had to contact customer service twice since we began using their service a year ago. My most recent call was unexpected, as I suddenly lost internet connection. However, they efficiently resolved the issue within approximately 20 minutes. My only genuine complaint is the absence of an email notification for the monthly billing statement. I have already made a request for this service, but unfortunately, I have yet to receive any billing statements via email.
Eli.Wright
July 31, 2023
"Outstanding Customer Support Experience"
Liza answered all my questions about different plans in a detailed way, which helped me decide if I should change plans or even companies. Her help was super valuable, and she was really polite and friendly. Because of her respectful manner, I ended up choosing to change my plan instead of switching providers. I'm really thankful to Liza and truly hope she gets the acknowledgment she deserves, like a nice raise.
lazybird285
July 31, 2023
"Super helpful and super knowledgeable staff!"
I had a conversation online with Jan about moving up to a HughesNet Fusion plan. Jan was really informed, courteous, and gave me some great help. Even though I haven't switched to the new plan just yet, I'm pretty sure I'll go for it. This is mostly because I keep hitting the data cap on my current plan and I need a quicker internet connection.
JoshuaParker
July 31, 2023
"The staff is extremely knowledgeable and helpful!"
I had a chat online with Jan regarding the process of upgrading to a HughesNet Fusion plan. Jan was well-informed, polite, and provided valuable assistance. Although I haven't made the switch to the new plan yet, it is highly probable that I will upgrade. This is mainly due to consistently surpassing the data limit of my current plan and also because I require a faster internet connection.
AntonioSilva
July 31, 2023
"This time, it was a really great experience."
On this occasion, I had a genuinely fantastic experience. They kept me in the loop with updates, which I really valued. Plus, I totally dig the fact that I finally have enough internet.
bigleopard347
July 31, 2023
"This time, it was an exceptionally good experience."
This time, I had a truly excellent experience. They actually kept me informed about updates, which I really appreciated. Moreover, I absolutely love the fact that I finally have sufficient internet.

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Hughes Net Services Q&A

Could you please share a success story about your experience with HughesNet?

RubenPena
March 12, 2023

“I have conducted several internet searches and unfortunately, I have not come across any positive reviews.”

Karl.Hansen
July 21, 2022

“No, I don't think there are any available in our area because this Kansas company keeps limiting their services and using outdated equipment to provide them!”

Why did you decide to choose HughesNet instead of other similar businesses?

crazyduck497
March 21, 2023

“They made a commitment to provide us with high-speed internet service "within a week," which was crucial for us due to time constraints. Additionally, their pricing appeared reasonable initially, but we soon discovered that without upgrading to the top-tier plan ($125/month), we essentially received no service at all.”

tinyfish876
July 21, 2022

“Our neighbors informed us that there were no other alternatives available. However, this information turned out to be incorrect as there are definitely superior service providers in our vicinity now!”

How easy is it to contact customer service at HughesNet?

EdwinNguyen
March 21, 2023

“Getting in touch with customer service is relatively easy, but unfortunately, they are completely ineffective when it comes to resolving any issues. During our 27-minute call, I spent a frustrating 19 minutes on hold. Their solution was to advise me to email customer support, but when I followed their suggestion, I received a response instructing me to call customer service again. It seemed like they were just passing me off to different representatives without actually addressing my problem. Eventually, they even requested that I fax a power-of-attorney letter, which seemed unnecessary and outdated, considering I was simply trying to cancel my father's service. It's hard not to view this as another delay tactic, especially since it's 2023 and finding a fax machine is quite a challenge. Overall, their customer service is extremely poor, and I haven't even mentioned their sluggish internet speeds. It's safe to say they are far from satisfactory.”

BrianPeterson
March 12, 2023

“The customer service experience I had was absolutely terrible. After being put on hold for three hours and then spending another hour with a representative, it was one of the most frustrating and time-wasting experiences of my life. It seemed like their only goal was to take my money without providing any assistance. If you want to cancel, I highly recommend getting a new card number to ensure they no longer have access to your account.”

Mitchell.Matthews
July 21, 2022

“It's absolutely terrible. And, even if you manage to get in touch with someone to address the problems with slow internet speed and buffering, their response will likely be, "I can see that you have multiple Rokus connected to your system!" Yes, I may have a few TVs in my house, but I only use one at a time. This company might grasp the idea of customer service, but they fail to actually provide it. They consistently avoid dealing with complaints.”

yellowgorilla805
June 03, 2022

“I'd prefer to undergo a colonoscopy than deal with the abysmal customer service at Hughesnet. If you ever encounter a problem, be prepared to set aside your entire day. They continuously subject you to their delightful call system, which lulls you into a trance with a repetitive melody, reducing you to a mindless, useless individual. Currently, I've been on the phone for two hours! I spent over an hour on hold with a supervisor, only to have them disconnect the call three times. This is their idea of problem resolution - a game of hide and seek!”

orangegoose175
July 03, 2021

“It is quite easy to reach out to them, but unfortunately, they do not provide any assistance. I have been experiencing network problems specifically related to YouTube and have already spoken to four technicians, yet the issue persists. I even sought advice from a computer repair shop, and they informed me that my internet connection is faulty. In summary, their service is extremely unsatisfactory.”

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